Terms of Use

 

DELIVERY

If no one is home we will leave your order at your front door, or where you have specified in the comment box at checkout. By placing your order with us, you agree that The Green Heart Grocer will not accept any responsibility for an order once it has been delivered. 

PAYMENT

Visa and Mastercard are accepted.

When you order online you agree to pay the stated price for that product (and associated delivery or food host pickup charge). 

All prices are listed in Australian Dollars (AUD) and include GST.

We do not store credit card details. See our Privacy tab for more information.

RETURNS & REFUND POLICY

Given the nature of our product we do not accept returns or exchanges because of change of mind.

While we try our best to deliver your order in perfect condition, if you receive something that is damaged or faulty, please let us know within 48 hours of delivery or pick up (via our Contact link) and if we are at fault, we will organise a replacement at our expense or, if this is not possible, a refund. 

OUT OF STOCK

If we are unable to fill any items of your order, we will notify you and will refund within 48 hours.

HAPPY OR UNHAPPY?

We hope you are happy with our service - if you are, please spread the word:)

If for any reason you are not happy, please let us know (via our Contact link). We believe in GREAT customer service and would appreciate the feedback and opportunity to turn a frown upside down!

DISCLAIMER

If you have requested we use your own personal containers to pack your order, these must be thoroughly washed and dried before dropping off. We cannot accept any liability for any contamination after products have been packed into customers’ own containers.

REUSED JARS

We do our best to thoroughly clean the jars that we reuse. We are fussy about hygiene and cleanliness; however once we deliver your order, we have no control over the contents. By placing an order with us, you accept that The Green Heart Grocer accepts no liability. 

ALLERGY ADVICE

We pack a range of natural food products on shared equipment including nuts (almonds only), seeds, grains and cereals. We do our best to avoid cross contamination but need you to know that our products may contain traces of other products. 

Our suppliers also pack foods on shared equipment including sesame, peanuts, soya protein and gluten containing products. They also do their best to avoid cross contamination but it can occasionally occur.

NUTRITIONAL INFORMATION

The nutritional information of each product is provided by our suppliers.