FAQ

 

Do you have a shop?

We currently operate an online store and hope to return to Growers Green Farmers Market in 2020. Follow us on Instagram and Facebook to keep up to date.

How much is delivery & where do you deliver to?

We personally deliver to suburbs in the City of Melville (Alfred Cove, Applecross, Ardross, Attadale, Bateman, Bicton, Booragoon, Brentwood, Bullcreek, Kardinya, Leeming, Melville, Mount Pleasant, Murdoch, Myaree, Palmyra, Willagee and Winthrop); the City of Cockburn (Atwell, Aubin Grove, Banjup, Beeliar, Bibra Lake, Cockburn Central, Coogee, Coolbellup, Hamilton Hill, Jandakot, Munster, Northlake, Southlake and Spearwood); the City of South Perth (Como, Karawara, Kensington, Manning, Salter Point, South Perth, and Waterford); the City of Canning (Bentley, Canning Vale, Cannington, Lynwood, Parkwood, Queens Park, Riverton, Rossmoyne, Shelley, St James, Welshpool, Willetton and Wilson); and the City of Fremantle (Beaconsfield, Fremantle, Hilton, North Fremantle, O'Connor, Samson, South Fremantle and White Gum Valley).

Delivery is a flat rate of $10, or FREE within Leeming 6149.

Food Host locations. You can collect your order from one of these locations at no cost:

Bedfordale - this would suit you if you live within the City of Armadale. Pick up on the first Monday of the month.

Booragoon - pick up on the first Friday of the month.

Mosman Park - pick up on the first Thursday of the month.

Sampson - pick up on the first Wednesday of the month.

The address will be provided once your order is placed. 

Delivery days & order cut offs:

City of Melville & Cockburn - We deliver every day of the week within 1-3 days after you place your order. You will receive a text message to confirm delivery day.

City of Fremantle - Tuesdays. Please place your order by Sunday.

City of South Perth - Wednesdays. Please place your order by Monday.

City of Canning - Thursdays. Please place your order by Tuesday.

Food host collection days & order cut offs:

Bedfordale - Pick up from our food host in Bedfordale on the first Monday of the month. Please place your order by the Thursday before.

Booragoon - Pick up from our food host in Booragoon on the first Friday of the month. Please place your order by the Wednesday before.

Sampson - Pick up from our food host in Sampson on the first Wednesday of the month. Please place your order by the Monday before.

The host's address will be provided once your order is placed. 

Would you like to become a food host?

A food host is a volunteer passionate about sustainability who collects pre-packed orders for their area (during the first week of each month) from our workspace in Leeming. There are incentives to being a food host... Please contact us if you are interested and we can discuss this more!

Ideally you would also be the collection point for people in your area to return their jars, labels and boxes so that you can then return them to us for reuse.

How much is the "pick up" option and where do I collect my order from?

There is no charge for pick up from Leeming (Ramsdale Loop). Your order will be ready to pick up from us within 1-3 days after you place it. You will receive a text message to confirm pick up day. 

For pick up from our food hosts - FREE! At checkout you will be given all the delivery and pick up options to choose from!

Once your order is placed you will be given the pick up address.

Can I request a particular delivery or pick up day & time? 

Yes if you are collecting from Leeming, or if you live within the City of Cockburn or the City of Melville. If you have a preference - please enter your preferred day and time in the comment box at checkout. We will do our best to accomodate and you will receive a text message confirmation.

Will you deliver if no one is home?

Yes, if no one is home we will leave your order at your front door. Please see our terms & conditions.

If you have special requests regarding where we leave your order, please be sure to leave clear instructions in the comment box at checkout.

Do you deliver on weekends?

No sorry.

Can I collect on the weekend?

Yes.

Can you post bread bags to anywhere in Australia?

Yes! If you order ONLY bread or food bags, snack pockets or wraps - we can send express via Australia Post, in a repurposed box to anywhere in Australia. Select this option at checkout. $15. This service may take up to 2-4 days to reach you.

Can I cancel my order?

If you wish to cancel your order please contact us. If the order has not yet been prepared for delivery, a refund will be arranged, less a 5% processing fee.

How will you pack my order?

We use CLEAN (see more info below) repurposed jars and containers as long as we have them in supply, or FOOD SAFE biodegradable and compostable unbleached paper bags made in Australia from 100% post consumer recycled paper. The bags can be composted or recycled.

Don't want your order packed in reused jars? No problem, see below.

I don't want my order packed in old jars or containers.

Note this in the comment box at checkout and we will only use paper bags for your order.

Are the jars and containers you reuse clean?

We operate under The Food Act 2008 Section 100(6) as a Registered Food Business and have a five star rating for food hygiene from the City of Melville's Scores on Doors program.

We will only accept clean, undamaged, odour free jars and containers to reuse.

The jars soak for several days (if needed) to remove their labels, then are cleaned and dried in the dishwasher before use.

Please return the jars, containers and labels so that we can continue to reuse them over and over!

Can you use my own personal containers to pack my order?

We would be more than happy to use your own containers! 

Please contact us to arrange.

We cannot accept any responsibility for the cleanliness of your own containers, so please make sure they are thoroughly cleaned and dry. 

Allergy Advice

We pack a range of natural food products on shared equipment including nuts (almonds, peanuts and cashews), seeds, grains and cereals. We do our best to avoid cross contamination but need you to know that our products may contain traces of other products. 

Our suppliers also pack foods on shared equipment including sesame, peanuts, soya protein and gluten containing products. They also do their best to avoid cross contamination but it can occasionally occur.

Nutritional Information

The nutritional information of each product is provided by our suppliers.

Cleaning products

Our ECOlogic dishwashing liquid and laundry liquid are packed in repurposed passata jars (700ml) and milk plastic bottles (2L & 3L).

Can I email an order?

Yes - please contact us for an up to date order form. We will email it to you in an excel spreadsheet. You can fill it in and email it back :)